Writing to a company about their product should be easy, but many people struggle with it. What should you ask? How formal should you be? Will they even respond to your message?
This collection of 15 email samples takes away the stress. Each template is ready to use for different situations – from basic questions to complex technical inquiries. They show you exactly what to write to get the information you need quickly. With these examples as your guide, you’ll never stare at a blank email screen again.
Product Inquiry Email Samples
These 15 email templates will help you write clear messages that get quick responses about any product you’re interested in.
1. Basic Product Information Request
Subject: Question about [Product Name]
Hello [Company Name] Team,
I recently came across your [Product Name] and would like to learn more about it. Could you please share details about its main features, how it works, and what makes it different from similar products?
Also, could you tell me about pricing options and if you offer any trial periods?
Thank you for your help.
Best regards,
[Your Name] [Your Contact Information] [Your Company Name (if applicable)]
2. Specific Feature Question
Subject: Question about [Specific Feature] on [Product Name]
Hi there,
I’m looking at your [Product Name] for my small business. The [Specific Feature] caught my eye, but I need to know if it can [specific function/capability you need].
Can you explain how this feature works in day-to-day use? I’d also like to know if it can be set up to match our current workflow.
Thanks for your time.
Cheers,
[Your Name] [Your Position] [Your Company] [Phone Number] [Email Address]
3. Bulk Order Inquiry
Subject: Bulk Order Pricing for [Product Name]
Dear Sales Team,
My company needs to buy [Product Name] in large amounts. We’re thinking of ordering about [estimated quantity] units for our team of [number] people.
Could you send us a quote for this size order? We’d also like to know about:
– Any bulk discounts you offer – Shipping costs and times – Payment terms for large orders – Any support or training that comes with the purchase
We hope to make this purchase by [timeframe], so a quick response would be great.
Thank you,
[Your Name] [Your Title] [Company Name] [Contact Details]
4. Technical Compatibility Question
Subject: Will [Product Name] work with our current systems?
Hello [Company Name] Support,
We’re thinking about getting your [Product Name] but need to make sure it will work with what we already use.
Our current setup includes: – [System/Software 1] – [System/Software 2] – [Hardware specifications if relevant]
Can you tell us if your product will connect with these systems? Are there any known issues we should know about?
Also, do you have any case studies of companies like ours who have added your product to a similar setup?
Thanks for your help with this.
Regards,
[Your Name] [IT Role/Position] [Company Name] [Contact Information]
5. Product Comparison Help
Subject: How does [Product Name] compare to [Competitor Product]?
Hi [Company Name] Team,
I’m trying to choose between your [Product Name] and [Competitor’s Product]. Could you help me understand what makes your product the better choice?
I’m mostly focused on: – [Feature/Aspect 1] – [Feature/Aspect 2] – [Feature/Aspect 3]
My main goal is to [your primary purpose for using the product], so I need something that truly helps with that.
Thank you for any info you can share.
Best,
[Your Name] [Contact Information]
6. Product Customization Options
Subject: Can [Product Name] be changed to fit our needs?
Dear [Company Name],
We like what we see with your [Product Name] but would need some changes to make it perfect for our needs.
What we’d like to know: – Can the [specific part/feature] be changed? – Do you offer color/size/material options beyond what’s shown on your website? – What’s the process for requesting custom work? – How much extra time does customization add to the order process? – Are there extra costs for custom options?
Our deadline for this project is [date], so we need to know soon if this will work.
Thanks for your help,
[Your Name] [Your Role] [Company Name] [Phone and Email]
7. Product Availability Check
Subject: When can I get [Product Name]?
Hello,
I want to buy your [Product Name, with specific model/version if applicable], but I see it’s listed as “out of stock” on your website.
When do you expect to have it back in stock? Is there a way to get on a waiting list or pre-order it?
If it won’t be back soon, do you have any similar products that are available now that might work for me?
Looking forward to your reply,
[Your Name] [Contact Information]
8. Sustainability and Ethics Inquiry
Subject: Questions about how [Product Name] is made
Hello [Company Name],
I’m looking at your [Product Name] and care about buying from companies with good values. Could you share some information about:
– What materials go into this product and where they come from – How workers are treated in your factories – What steps you take to lower your impact on the planet – How you handle packaging and waste – Any certifications you have for fair trade or green practices
These factors will help me decide if your product fits with my values.
Thank you,
[Your Name] [Contact Information]
9. Product Demo Request
Subject: Can we see [Product Name] in action?
Hi [Company Name] Sales Team,
Our team at [Your Company] is interested in [Product Name] for our [department/purpose]. Before we decide, we’d like to see how it works.
Could we set up a product demo in the next two weeks? We’d like to focus on these areas during the demo:
– [Specific feature/function 1] – [Specific feature/function 2] – [Specific feature/function 3]
The best days for us would be [provide 2-3 options], and about [number] people from our team would join.
Please let me know what options you have for demos and what we need to do to get one scheduled.
Thank you,
[Your Name] [Your Position] [Company Name] [Phone and Email]
10. Request for Product Samples
Subject: Sample Request for [Product Name]
Dear [Company Name],
I’m writing from [Your Company/Organization]. We’re looking at [Product Name] for our upcoming [project/event/need].
Before placing a larger order, we’d like to test a sample to check the quality and fit for our needs. Is it possible to get a sample sent to us?
If you do offer samples: – Is there a cost? – How long would it take to arrive? – What size/version would we receive?
Our shipping address is: [Your Address]
Thank you for considering this request.
Kind regards,
[Your Name] [Your Position] [Company Name] [Contact Information]
11. Warranty and Return Policy Questions
Subject: Questions about [Product Name] warranty
Hello [Company Name] Customer Service,
I plan to buy your [Product Name] but want to understand what happens if there’s a problem.
Could you please tell me: – How long is the warranty period? – What exactly does the warranty cover? – What’s the process if I need to use the warranty? – Can I return the product if I’m not happy with it? – How many days do I have to return it? – Do I pay for return shipping?
Thank you for clearing up these questions.
Regards,
[Your Name] [Contact Information]
12. Educational Institution Bulk Purchase
Subject: School Purchase of [Product Name]
Dear [Company Name],
I work at [School/University Name] and we’re planning to buy [Product Name] for our [department/classroom].
We need about [quantity] units for our [number] students/staff. Do you offer special pricing for schools? We’re a [public/private/nonprofit] institution with tax ID [if applicable].
Also, we would like to know: – Do you offer teacher guides or lesson plans with this product? – Is there training help for our staff? – Can you bill our school directly with a purchase order? – What is the lead time for delivery?
Our budget year ends [date], so we need to complete this purchase before then.
Thank you for your assistance,
[Your Name] [Your Position] [School Name] [School Address] [Contact Details]
13. Product Integration with Third-Party Systems
Subject: Will [Product Name] work with [Third-Party System]?
Hello [Company Name] Technical Team,
We’re thinking about buying your [Product Name] but need to know if it will work with [Third-Party System/API/Platform] that we use daily.
Some specific questions: – Does your product offer direct integration? – If yes, how does the connection work? – If no, are there workarounds available? – Do we need any special add-ons or paid upgrades for this to work? – How hard is it to set up the connection?
Our IT team would also like to know if you have any technical guides about these connections.
Thanks for your help,
[Your Name] [Your Role] [Company Name] [Contact Details]
14. Product for Special Event or Short-Term Use
Subject: Renting [Product Name] for [Event Name]
Dear [Company Name],
I’m planning [Event Name/Type] on [date] and want to know if your [Product Name] can be rented for short-term use.
The event details: – Date: [date] – Location: [location] – Number of guests/users: [number] – Length of time needed: [timeframe]
If you do rent this product: – What are the costs? – Do you handle setup and removal? – Is there a damage deposit? – How far in advance should we book? – What happens if our event gets canceled or moved?
Please let me know if this is possible and what the next steps would be.
Thanks,
[Your Name] [Event Role/Title] [Organization if applicable] [Contact Information]
15. Follow-Up After No Response
Subject: Following up: Question about [Product Name]
Hello [Company Name] Team,
I sent an email on [date] asking about [brief description of your inquiry] but haven’t heard back yet. I understand you’re busy, but I’m still very interested in your [Product Name].
To recap, my main questions were: – [Repeat key question 1] – [Repeat key question 2] – [Repeat key question 3]
I need this information by [date] to make my decision. Could you please let me know when I might expect a response?
I’ve attached my original email below for your reference.
Thank you for your time,
[Your Name] [Contact Information]
[Copy of original email]
Wrap-up: Email Samples That Work
The emails shown above cover many different situations you might face when asking about products. The key to getting good answers is being clear about what you want to know. Say why you need the information and when you need it by.
Always include your contact details so the company can reach you easily. Be nice but show you really want their help. If you don’t get an answer, it’s fine to send a gentle reminder after a few days.
Use these samples as starting points, but change them to fit what you’re asking about. The right email can save you time and help you make smart buying choices.