Late payments can put stress on your cash flow and make running a business harder. Every day that passes with unpaid invoices means less money to pay your own bills and grow your business.
The second payment reminder email is a key step in getting paid without damaging good customer relationships. Unlike first reminders that are gentle nudges, or final notices that carry serious warnings, second reminders strike the right balance between being firm and staying friendly.
This collection gives you 15 ready-to-use templates for second payment reminders. Each sample helps you ask for payment clearly while keeping your professional relationships strong. Pick the style that matches your situation and adjust it to fit your business needs.
2nd Payment Reminder Email Samples
These email samples will help you follow up on overdue payments while maintaining professional relationships. Each template offers a different approach to fit various business contexts.
1. The Gentle Reminder
Subject: Friendly Reminder: Invoice #12345 Payment Due
Dear Mr. Johnson,
We hope this email finds you well. Our records show that payment for Invoice #12345 in the amount of $750, which was due on March 15, 2025, has not yet been received.
We understand that things can sometimes slip through the cracks during busy periods. This is just a friendly reminder that payment is now overdue. For your convenience, we have attached another copy of the invoice.
If you have already sent the payment, please disregard this message and accept our thanks. If not, we would appreciate your prompt attention to this matter.
Should you have any questions about this invoice or if there’s anything we can help with, please don’t hesitate to contact our accounting department at accounting@company.com or call 555-123-4567.
Thank you for your business and prompt attention to this matter.
Best regards,
[Signature block: Name, Title, Company name, Contact information, Company logo]
2. The Direct Approach
Subject: ACTION REQUIRED: Payment Overdue for Invoice #78901
Dear Ms. Thompson,
Your payment of $1,250 for Invoice #78901 is now 14 days overdue.
Original invoice date: February 28, 2025 Due date: March 15, 2025 Amount due: $1,250
Please make your payment today through any of these methods:
1. Online payment: www.yourpaymentportal.com 2. Bank transfer: Account details on the attached invoice 3. Check: Mail to our office address below
If you need to discuss payment options or have questions about this invoice, please contact our accounts team at 555-987-6543.
Thank you for your quick action on this matter.
Regards,
[Signature block: Full name, Position, Department, Direct phone number, Email address]
3. The Problem-Solving Reminder
Subject: Let’s Resolve Your Outstanding Payment – Invoice #56789
Dear Mr. Garcia,
We notice that your payment of $2,100 for Invoice #56789 from February 20, 2025, remains unpaid. The payment was due on March 10, 2025, which is now 21 days ago.
We value your business and want to make sure everything is going smoothly. Is there any reason the payment has been delayed? Perhaps:
– You never received the original invoice – There’s an issue with the products or services we provided – You’re facing temporary cash flow challenges – The invoice has been lost or misplaced
Whatever the case, we’re here to help find a solution. If there’s a problem with our products or services, we want to fix it right away. If you need a payment plan, we might be able to work something out.
Please let me know how we can move forward by responding to this email or calling me directly at 555-456-7890.
Looking forward to resolving this soon,
[Signature block: Name, Title, Department, Phone number, Email address, Company website]
4. The Firm But Polite Approach
Subject: Second Notice: Payment Required for Invoice #34567
Dear Mrs. Williams,
This is our second notice regarding Invoice #34567 for $3,450, which was due for payment on March 1, 2025. Our records show that this amount remains unpaid as of today, April 15, 2025.
As a valued client, we want to keep your account in good standing. Please arrange for payment as soon as possible to avoid any potential late fees or service interruptions.
For your reference, here are the payment details:
Invoice: #34567 Amount: $3,450 Original Due Date: March 1, 2025 Days Overdue: 45
If you have already sent payment in the last few days, please accept our thanks and disregard this notice.
Thank you for your prompt attention to this matter.
Kind regards,
[Signature block: Full name, Professional title, Company name and address, Phone and email contacts, Tax ID number]
5. The “Did You Forget?” Reminder
Subject: Did You Forget? Invoice #98765 Needs Your Attention
Hi Alex,
Just checking in about Invoice #98765 for $850 from March 5, 2025. We haven’t received your payment yet, and it was due on March 25, 2025.
Things get busy, and sometimes these matters slip through the cracks. No worries! You can take care of it now by:
– Clicking this payment link: [Payment Link] – Replying to this email with your payment date – Calling us at 555-234-5678
We’ve attached another copy of the invoice for easy reference.
Thanks for taking care of this soon!
Cheers,
[Signature block: First name, Job role, Company name, Mobile number, Social media handles]
6. The Value-Focused Reminder
Subject: Your Account Status: Payment Needed for Invoice #45678
Dear Dr. Miller,
We hope the dental equipment you purchased has been adding value to your practice. Our team takes pride in providing tools that help dental professionals like you deliver excellent care to patients.
We’re writing because Invoice #45678 for $5,750, due on March 20, 2025, remains unpaid. As a small business, timely payments allow us to continue providing the quality products and support your practice relies on.
To maintain our service level and your account status, please submit payment by Friday, April 18. You can pay online through our secure portal at www.dentalequipmentpayments.com or by calling our finance team at 555-789-0123.
Thank you for choosing us as your equipment provider. We look forward to supporting your practice for years to come.
Sincerely,
[Signature block: Full name, Professional credentials, Title, Company name, Phone number with extension, Professional license number if applicable]
7. The Short and Sweet Reminder
Subject: Quick Reminder: Invoice #23456 Past Due
Hi Jamie,
Just a quick note that your payment of $475 for Invoice #23456 is now past due. The original due date was March 30, 2025.
Can you please take a moment to process this payment today?
You can pay online here: [Payment Link]
Let me know if you have any questions!
Thanks,
[Signature block: Name, Title, Direct phone, Email address, Working hours]
8. The Relationship-Focused Reminder
Subject: Following Up on Invoice #67890 – Payment Request
Dear Mrs. Rodriguez,
We’ve enjoyed working with your team on the recent marketing project and hope you’re pleased with the results we’ve delivered. The campaign metrics are showing strong engagement, which is great news!
I’m writing about Invoice #67890 for $4,200, which was due on March 12, 2025. Our accounting team has flagged that payment hasn’t been received yet, and I wanted to check in personally about this.
We value our partnership with your company and want to make sure there are no issues with the invoice or our services. If you need anything clarified or have concerns about the payment, please let me know.
Otherwise, we would appreciate your processing the payment at your earliest convenience. You’ll find all payment options detailed on the invoice, which I’ve attached again for your reference.
Thank you for your attention to this matter. We look forward to continuing our successful collaboration.
Warm regards,
[Signature block: Full name, Account Manager title, Business photo, Phone numbers (office and mobile), Email address, Company tagline]
9. The Clear Consequences Reminder
Subject: IMPORTANT: Action Required on Overdue Invoice #89012
Dear Mr. Thomas,
This is a second reminder that your account has an overdue balance of $1,875 for Invoice #89012, which was due on March 5, 2025.
Please be aware that:
– Your account is now 41 days past due – Late payment fees of 1.5% per month will apply after 45 days – Services may be paused if payment is not received within 7 days
We value your business and want to help you maintain uninterrupted service. Please submit your payment by April 22, 2025, to avoid these consequences.
Payment can be made securely online at www.servicepayments.com/client-portal using your client ID: TH45678.
If you’re experiencing financial difficulties, please contact our accounts team at 555-321-7654 to discuss payment options.
Thank you for your immediate attention to this matter.
Respectfully,
[Signature block: Full name, Credit Controller position, Finance Department, Direct line, Email, Payment processing hours]
10. The Multiple Invoice Reminder
Subject: Overdue Invoices Requiring Your Attention
Dear Ms. Chang,
During our regular account review, we noticed you have multiple outstanding invoices that require your attention:
1. Invoice #34521 – $750 – Due March 1, 2025 (45 days overdue) 2. Invoice #34987 – $1,200 – Due March 15, 2025 (31 days overdue) 3. Invoice #35102 – $900 – Due March 30, 2025 (16 days overdue)
Total amount due: $2,850
As a valued customer, we want to help you bring your account back to good standing. Please review these invoices (copies attached) and arrange payment at your earliest convenience.
If you’ve already sent payment for any of these invoices, please share the payment date and method so we can check our records.
Need help? Our accounting team is available Monday-Friday, 9am-5pm at 555-111-2222 or accounting@company.com.
Thank you for your prompt attention to this matter.
Best regards,
[Signature block: Name, Accounts Receivable Specialist title, Company name, Physical address, Working hours, Payment methods accepted]
11. The Empathetic Reminder
Subject: Touching Base About Invoice #12378
Dear Pat,
I hope you’re doing well. We understand that these are challenging financial times for many businesses, and we want you to know that we’re here to work with you.
Our records show that Invoice #12378 for $3,200, due on March 18, 2025, remains unpaid. We’re reaching out to see if there’s anything we can do to help process this payment.
We value our relationship with you and want to find a solution that works for everyone. If you’re facing temporary financial constraints, we might be able to offer:
– A payment plan spread across several weeks – A slight extension on the due date – Alternative payment methods if that helps
Please let us know what would work best for you by responding to this email or calling 555-222-3333. Even if you just need a few more days, communication helps us plan accordingly.
Looking forward to hearing from you soon.
With appreciation,
[Signature block: Full name, Customer Success Manager title, Company logo, Contact information, Personal note]
12. The Service Continuation Reminder
Subject: Payment Required to Maintain Uninterrupted Service – Invoice #56123
Dear Mr. Brown,
Your monthly service subscription payment of $299 (Invoice #56123) was due on March 25, 2025, and remains unpaid as of today.
To ensure your team continues to have access to our platform without interruption, please process this payment by April 20, 2025. After this date, your account access may be temporarily restricted until payment is received.
Your team currently has 15 active users who rely on our system daily. Any service interruption could impact their workflow and productivity.
For your convenience, you can make an immediate payment through:
– Your client dashboard: www.servicedashboard.com/pay – Phone: 555-444-5555 (mention your client ID: BR7890) – Bank transfer: Details on your invoice
We’re committed to supporting your business operations and appreciate your prompt attention to this matter.
Thank you,
[Signature block: Name, Billing Specialist title, Support team contact information, Hours of availability, Emergency contact]
13. The Professional Services Reminder
Subject: Outstanding Payment for Consulting Services – Invoice #78123
Dear Ms. Patel,
I trust this email finds you well. I’m writing regarding our consulting services provided in February 2025 (Invoice #78123 for $4,500), for which payment was due on March 10, 2025.
As a professional services firm, we rely on timely payments to maintain our operations and continue delivering high-quality services to clients like you. The work our team completed for your strategic planning session received positive feedback from your management team, and we were pleased to contribute to your business goals.
Since the payment is now over 30 days past due, we kindly ask that you process this payment at your earliest convenience, preferably by April 20, 2025.
If there are any concerns with the services provided or questions about the invoice, please contact me directly so we can address them right away.
Thank you for your business and attention to this matter.
Kind regards,
[Signature block: Full name with professional credentials, Senior Consultant title, Headshot, Direct line, Email address, Calendar booking link]
14. The Small Business Owner Reminder
Subject: Your Payment Helps Keep Our Small Business Running – Invoice #45612
Dear Jordan,
I hope this message finds you well. As the owner of a small business, I wanted to reach out personally about Invoice #45612 for $875, which was due on March 22, 2025.
We take great pride in the custom work we created for your project and were so happy to hear you were pleased with the results. As a small team, we count on timely payments from clients like you to pay our staff, purchase materials, and keep creating quality work.
If there’s a reason the payment has been delayed, or if you need to discuss payment options, please let me know. I’m always open to working with valued customers to find solutions.
You can pay easily through the payment link on your invoice or by calling me directly at 555-789-4561.
Thank you for supporting our small business. We look forward to working with you again in the future.
All the best,
[Signature block: Owner’s name, Business owner/founder title, Business name, Personal cell phone, Email, Social media handles, Small business certification badges]
15. The Legal Services Reminder
Subject: Payment Due for Legal Services – Matter #LT2025-113
Dear Mr. Edwards,
This email serves as our second reminder regarding payment for legal services rendered in the matter of Edwards v. Regional Transport (Matter #LT2025-113).
Invoice #90123 in the amount of $7,850 was issued on February 28, 2025, with payment terms of Net 30 days. The payment due date of March 30, 2025, has now passed.
As discussed during our initial consultation, timely payment for legal services is essential to maintain attorney-client privilege and ensure continued representation. Our firm’s policy requires clients to maintain accounts in good standing for ongoing work.
Please remit payment by April 22, 2025, via any of the following methods:
– Credit card payment through our secure client portal – Check made payable to “Smith & Associates Legal Group” – Wire transfer to our trust account (details on invoice)
If you require a payment plan or have questions about the billing, please contact our office manager, Ms. Taylor, at 555-123-9876.
Thank you for your prompt attention to this matter.
Respectfully,
[Signature block: Attorney name with Esq. designation, Law firm name, Bar number, Office address, Client matter number, Confidentiality notice]
Wrapping Up: Payment Reminder Emails
Second payment reminder emails play a key role in getting paid while keeping customer relationships strong. These emails need to be clear about what’s owed without making customers feel bad. The best approach depends on your specific business, how long the payment is overdue, and your relationship with the customer.
When writing your own second payment reminder emails, focus on being clear, professional, and helpful. State the facts about the overdue payment, give easy payment options, and keep a friendly tone. Most customers simply forget and will pay quickly once reminded.
Remember to track which customers respond to which types of reminders. This helps you know what works best for different situations. With the right approach, you can improve your cash flow while keeping your customers happy.